When you turn the knob on your timer dial and nothing happens, there is likely a faulty part to blame. This could be the timer itself, the result of a recent short, or the safety disconnect switch. Follow our diagnostic questions below to determine the issue.
If you have had a recent electrical short, please check out the tips near the end of the page.
Please note: when dealing with electrical issues, do not attempt to access or re-wire electrical inside unit unless you a trained electrician.
Diagnostic Questions
- Has the timer ever worked? If yes, the timer has likely gone bad. Comparing the timer face to the ones below, identify which timer you have and call us at 1-800-536-9495 to order. If the timer has never worked properly, proceed to question number #2.
- Is the power on all the time? If yes, check out our solution to “The power is always on”. If the power is never on, and the timer can’t power the unit on, it is likely a bad timer. Review the photos under question #1 and identify which timer is yours. If the model is a new installation and less than a year old, it may still be under warranty. Please call us at 1-800-536-9495
Electrical Short
Did you recently experience an electrical short or surge? If5 so, there may be too much power on the same breaker switch or an electrical short within the home. Call us at 1-800-536-9495 for further information and troubleshooting.
