Iron-A-Way Return & Restocking Policy
IRON-A-WAY LLC is dedicated to our customer’s 100% satisfaction. We will issue a refund/credit if you are not satisfied with your purchase. Returns must fall within a 60 days window of receiving product. All products must be returned in the original packaging, in saleable condition, and not previously installed, painted, or stained. Returned product is subject to a 20% restocking charge (30% on replacement parts) and must be returned freight prepaid.
PLEASE NOTE: Returns must be authorized before a credit can be issued. Please call us at 1-800-536-9495 to authorize a return.
General Notes and Policies
- After signing for and accepting your merchandise, you are responsible for all damage claims.
- You must contact us within 7 days of receiving your merchandise if your product is damaged.
- In the event of a product damage return, you must contact customer service to receive a return merchandise authorization number (RGA).
- All returns are subject to a 20% restocking fee (replacement parts are subject to a 30% restocking fee).
- Shipping and handling charges to and from are not refundable.
- IRON-A-WAY reserves the right to refuse all returns.
Replacement Covers/Pads are non-returnable and non-refundable.
All of our shipments are 100% insured. It is very important to inspect your product thoroughly before accepting and signing for your carton. Packaging that appears in good condition does not guarantee that there is no “hidden” damage. The only way to be certain is to fully unpack and examine the contents carefully before signing. Legally, by applying your signature, you are signing a document stating that you have inspected the item and it is in good condition. We have no recourse when the item is signed for, any later claim for un-noticed (“hidden/concealed”) damage must be filed by you with UPS or FedEx.
Many times it is common practice by UPS or FedEx to leave packages on your doorstep if no one is available for signature. Again, please inspect the package by fully unpacking and examining the contents. If you notice damage to the product during your inspection, please call our customer service department immediately. Claims must by filed within 7 days after receipt. We will issue a return goods authorization (RGA) number if claim is made within the timeframe stated.
For un-noticed (“hidden/concealed”) damage call UPS at 800-742-5877 or FedEx at 800-463-3339 with your tracking number to report the damage. If you notice damage to the product during inspection, refuse the package and note the damage on the bill of lading.
You have a full one-year warranty on all defective parts returned to the factory for replacement, other than light bulbs, installed units, finished or stained doors, and ironing board cover and pad. If you receive a defective ironing center upon delivery and it’s not due to shipping damages, please contact customer support at 1-800-536-9495. Please have available the company with whom you purchased the product and the original date of purchase for verification.
Ironing Center Does Not Meet Your Needs
Before deciding on the model that you will purchase, carefully measure the area in which your ironing center will be placed. Please take advantage of our talented customer support specialists to guide you through the selection of your ironing center. Call or email us at firstname.lastname@example.org. If you receive an ironing center that does not meet your needs, please call our customer service department within 48 hours of receipt.
Please remember that shipping and handling charges are not refundable, and all returns are subject to a 20% restocking fee. Returned product must be in brand new condition with all packaging enclosed in the exact condition in which you received them. Any ironing center that has been installed or has attempted to be installed cannot be returned.