My Board is Tilting Downward

New Installation

You’ve just installed your new Iron-A-Way ironing center and when using it for the first time, you notice the board is tilting downward. This is not typical of an Iron-A-Way installation. Follow the troubleshooting steps below and call our technical support at 1-800-536-9495 for further assistance afterwards.

Please note these troubleshooting instructions are for fixed position models only. If you are having issues with a swivel model, please call our technical support at 1-800-536-9495.

Steps for Troubleshooting

Was your ironing board removed from the cabinet for any reason?

If yes, proceed to #2. If no, skip to #3


It is possible that either the axle rod is in the wrong hole on your ironing board or the metal insert was misplaced when the board was re-installed.

Check both of these issues before proceeding.

Axle Rod

There are two holes at the back of your ironing board. You will notice that running through one of those two holes is a long rod that connects to the brackets that are on the side walls of your cabinet. Ensure that the rod is in the second hole from the back (IAW-42 should be in first hole). If it is in the wrong hole, correct the issue and try laying the board flat again. If it still does not lay flat, please check the insert issue listed below.

Insert

Your ironing center has either a single or double telescoping leg that supports the board at an angle from the bottom of the cabinet. If you look closely, you’ll notice that it is made of two rods that intersect: a hollow one that connects to the board (female), and a solid piece that connects to the bottom of the cabinet (male leg) and is inserted into the hollow leg. In order for that leg to work properly, there has to be a metal insert inside that acts as a stopper for the male leg, allowing the board to lay flat.

To check this, place the board in the upright position inside the cabinet.

With a screwdriver, remove the screws that secure the bracket over your single or double leg. This will allow you to separate the male and female leg.

 
When you do so, metal insert(s) should fall out, one per leg.

If you do not see any inserts fall out, it is likely that they were lost in installation OR were missed in the assembly process in our facility. Please call us at 1-800-536-9495 to order a new insert.  Please have model number and date of purchase ready when you call.

If both the axle rod and inserts are in place, please call us for further troubleshooting at 1-800-536-9495.


While very rare, it is possible that the required insert/stopper inside your ironing board’s telescoping leg was missed when the model was made in our facility. Follow the instructions below to check:

Your ironing center has either a single or double telescoping leg that supports the board at an angle from the bottom of the cabinet. If you look closely, you’ll notice that it is made of two rods that intersect: a hollow one that connects to the board (female), and a solid piece that connects to the bottom of the cabinet (male leg) and is inserted into the hollow leg. In order for that leg to work properly, there has to be a metal insert inside that acts as a stopper for the male leg, allowing the board to lay flat.

To check this, place the board in the upright position inside the cabinet. With a screwdriver, remove the screws that secure the bracket over your single or double leg. This will allow you to separate the male and female leg. When you do so, metal insert(s) should fall out, one per leg.

If you do not see any inserts fall out, it is likely that they were missed in the assembly process in our facility. Please call us at 1-800-536-9495 and we will issue a new one at no cost. Please have model number and date of purchase ready when you call.

Existing Unit

Have you noticed your ironing board sloping downward lately? No longer holding it’s flat, horizontal position? This not typical of our ironing centers, though damage can occur. Follow these troubleshooting steps below.

Steps for Troubleshooting

Was your ironing board removed from the cabinet for any reason?

If yes, proceed to #2. If no, skip to #3


It is possible that either the axle rod is in the wrong hole or the metal insert was misplaced when the board was re-installed.

Check both of these issues before proceeding.

Axle Rod

There are two holes at the back of your ironing board. You will notice that running through one of those two holes is a long rod that connects to the side brackets that are on the side walls of your cabinet. Ensure that the rod is in the second hole from the back (IAW-42 should be in first hole). If it is in the wrong hole, correct the issue and try laying the board flat again. If it still does not lay flat, please call us at 1-800-536-9495.

Insert

Your ironing center has either a single or double telescoping leg that supports the board at an angle from the bottom of the cabinet. If you look closely, you’ll notice that it is made of two rods that intersect: a hollow one that connects to the board (female), and a solid piece that connects to the bottom of the cabinet (male leg) and is inserted into the hollow leg. In order for that leg to work properly, there has to be a metal insert inside that acts as a stopper for the male leg, allowing the board to lay flat.

To check this, place the board in the upright position inside the cabinet.

With a screwdriver, remove the screws that secure the bracket over your single or double leg. This will allow you to separate the male and female leg. When you do so, metal insert(s) should fall out, one per leg.

If you do not see any inserts fall out, it is likely that they were lost in re-installation. Please call us at 1-800-536-9495 to order a new insert(s).  Please have model number and date of purchase ready when you call.

After checking the axle rod and inserts, and both are in place, proceed to step 3.


If the female leg on your ironing board’s telescoping leg is damaged, this can cause the board to tilt downward. Your ironing center has either a single or double telescoping leg that supports the board at an angle from the bottom of the cabinet.

Look closely and you’ll notice that it is made of two rods that intersect: a hollow one that connects to the board (female), and a solid piece that connects to the bottom of the cabinet (male leg) and is inserted into the hollow leg. The female leg tip can become damaged if the board is not guided down with every use or a lot of heavy pressure is left on the board over time.

To check for damage, put the board in the upright position and compare the bracket that holds the female leg to the board to the images below:

If your female leg shows damage, as in the photo on the right, this is causing the board to tilt downward. You will need to replace this portion of the leg. To do so, please call us at 1-800-536-9495.